How to Manage Other User's Mailbox via the Postmaster Account

This article describes how to manage other user's mailbox using the postmaster account.

Solution

In certain situations the access to another account is required. For example, a message was sent to the wrong recipient. The postmaster account can access that specific mailbox and delete the message, since the message could contain private data.

By logging in via the Webmail interface as the postmaster account please take the following steps in order to access another account's data (note: the Groupware feature must be enabled for that domain):
 1. Right click and select "Open other user's folders"
 2. Select an account and subscribe to its folders - the mailbox structure should be available.
 3. Right click on the account's top level folder and select "Sharing" - it should have the same name as the account name.
 4. Grant the required access level to the postmaster account.(select Master - if you need to modify the data).
 5. Now you can access the account's folders and take the required actions.

NOTE: This article applies only when the POSTMASTER account is used.
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