Issue cause
Solution
To redirect a message from its original recipient to another, but only if the account quota was exceeded, perform the following:
- Log into the webadmin interface.
- Go to the "Security & Filtering" -> "Acceptance & Routing" context.
- Go to the "Advanced Settings" tab.
- Click the "Add Acceptance / Routing Rule" button.
- Enter a descriptive name in the "Rule name" field.
- From the "Conditions" section, select "Recipient -> Is Overquota".
- Click "Add condition".
- From the "Actions" section, select "SMTP->Action"
- Click "Add action".
- Set the action "SMTP action" to "Accept" and add an optional message
- Again, from the "Actions" section, select "Recipients -> Change Recipient".
- Click "Add action".
- Enter a recipient name and destination folder.
- Click "Save Configuration".
NOTE: The destination account must exist. If it does not, the redirection will fail and the message will still be discarded.