Axigen - Thunderbird Error Parsing Sequence Set / Parsing Numbers

1

Good day,

Any idea why i am getting this Error Parsing Sequence Set / Parsing Numbers in Thunderbird on IMAP.

Axigen 10.2.3.16.0

Regards,
Jay

2

Hello Jay,

Please set log level to Protocol Communication for IMAP service and try to replicate the issue on your mail client. In such way there will be more data to be checked that may explain the reported error.

Out of blue there may be some invalid messages on that particular account - you may follow this KB if this is the case.

HTH,
Ioan

3

@indreias

I did already try multiple times the findinvalidmsg and also purge. No invalid msg detected as per axigen.

I will try to put log level to Protocol to IMAP to get some data but I cannot put in long run as its too big hoping to get the error immediately.

Regards,
Jay

4

@indreias

I sent the logs on your DM.

Regards,
Jay

5

Hello Jay,

  1. Checking the logs you have sent I see only I error:
$ grep -rih 'error' *
2023-10-18 15:20:42 +0400 08 axigen IMAP:00000CF7: The client made 100 errors. We reject it!
  1. Checking the details for that session we could see only:
$ grep -rh 'IMAP:00000CF7' *
2023-10-18 15:20:42 +0400 08 axigen IMAP:00000CF7: The client made 100 errors. We reject it!
2023-10-18 15:20:42 +0400 08 axigen IMAP:00000CF7: Closing connection from [10.0.91.188:59197]

If you could confirm that your PC/laptop is the one seen with IP 10.0.91.188 than you have to repeat the test BUT, at this time, be sure to close the mail client before setting the log level to Protocol Communication. This is because an already opened IMAP connection will not use the new log level change on the IMAP service.

Sorry for the bad news but let’s repeat the test as there are no other means to understand what errors are reported by Axigen when communicating with the mail client.

BR,
Ioan

6

Yes it is the said IP. Ok I will do.