Bitdefender stuck in "Enabled (read only)" state, how can I disable this?

Support General Configuration
1

Hi,

I’m new to Axigen, and am administering a newly-configured mail server. Recently, I seem to have gotten Bitdefender stuck (in the filters of each of my domains) in the “Enabled (read only)” state on my email server (using the free license; I will be paying for a license later this month, but can’t for the moment).

Can someone help me figure out where/how to disable this, so my domain users are able to send and receive email again? It’s causing emails to get stuck in my queue with a processing error.

2

Hello @rmbutler83,

Did you try to disable the filter from CLI interface ?

Regards,
Florin

3

Hi Florin,

I may have an issue related to BD since upgrading from 10.6.0 to 10.6.1.

Can you tell me please the command to disable BD from the CLI interface?

Thanks
Adrian

4

Hello @AdrianW

The CLI command are:

<#> config server
<server#> CONFIG FILTERS
<server-filters#> REMOVE ActiveFilter 3
<server-filters#> commit
<server#> save config
<server#> commit
<#> quit

Regards,
Florin