Hello everybody, so I have everything configured to be able to send and receive messages. However sending messages end up in errors and I dont receive any emails. Here is a quick screenshot from Queue - View Queue:
Do you have information from the logs that show what happened?
Could you please let us know what it is on display when you are pressing “show info”?
HTH,
Ioan
Sure. This is the content:
Fail-info : Errors executing onProcessing event
Status :PROCESSING ERROR
MBox :INBOX
I have noticed almost the exact same behaviour after updating from v10.4.5 to 10.4.6 (running on Windows Server). After the update I got “PROCESSING ERROR” log entries and wasn’t able to send or receive emails. I also noticed that the Cyren service was starting and stopping all the time (that also generated Windows Eventlog entires).
The problem seems to be, that for whatever reason, in the v10.4.6 Cyren becomes active for the exisiting - but also newly created - domains. However, since Cyren is currently in liquidation, using it might not be a good idea, because it might not work at all, so this could be the case here. This is especially strange, because under “Security & Filtering → AntiVirus & AntiSpam” Cyren was disabled both, before and after the update. It just got enabled explicitly for the domain(s), as you can see on the screenshots attached. Further log entires also suggested the problem was caused by Cyren, because in the log they occured right after the emails were supposed to be processed by Cyren locally.
After rolling back to v10.4.5 the problem was gone, Cyren was deactivated for the domain and the service did not infinatley loop in start-and-stop.
Domain “Message Filter” settings after UPDATE to 10.4.6:
Maybe that helps resolving the problem and also it would be good if an Axigen staff member checked the issue.
Second post, because new members can only embed one screenshot.
Domain “Message Filter” settings after ROLLBACK to 10.4.5:
My problem has been resolved in version 10.4.7.