Domain lookup error

Support General Configuration
1

Hi,

since 3 days the mails are no longer sent.
On queue, status is “SEND FAILURE”
Fail-info : Domain lookup error
Status : PROCESSED - RELAY
MBox :INBOX

image
image.png859×449 39.2 KB

My DNR Configuration
#1 127.0.0.1
#2 213.186.33.99

In my log for my test test-ogcun@mail-tester.com :

08-29 13:59:02 +0200 08 ns325918 DNR:0014C59E: 'mail-tester.com' not found in DNS
08-29 13:59:02 +0200 04 ns325918 PROCESSING:002C99D6: Unable to deliver mail to any of the 1 recipients in domain rootserveur4.com (domain id: 00000003, mail version: 0002)
08-29 13:59:02 +0200 04 ns325918 PROCESSING:002C99D6: 1 failed recipients; compose NDR

Please , can you help me ?!
ns325918:/var/opt/axigen# /opt/axigen/bin/axigen --version
Axigen server version: 8.1.3.6 (Linux/x64)

2

Hello,

The error from your screenshot is most probably is related to DNS configuration in Axigen.

Run the below dig commands to check each DNS server:

dig mx mail-tester.com @127.0.0.1 
dig mx mail-tester.com @213.186.33.99

Regards,
Florin

3

dig mx mail-tester.com @127.0.0.1

<<>> DiG 9.7.3 <<>> mx mail-tester.com @127.0.0.1
global options: +cmd
connection timed out; no servers could be reached

mx mail-tester.com @213.186.33.99

 global options: +cmd
 Got answer:
 ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36270
 flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

 QUESTION SECTION:
mail-tester.com.               IN      MX

 ANSWER SECTION:
mail-tester.com.        127     IN      MX      1 mail-tester.com.

 Query time: 1 msec
 SERVER: 213.186.33.99#53(213.186.33.99)
 WHEN: Thu Aug 29 16:17:22 2019
 MSG SIZE  rcvd: 49

How resolve this?

4

Hello,

According to the output the DNS on 127.0.0.1 does not respond. In this case remove the 127.0.0.1 DNS server from Webadmin -> Services -> DNR and try again to send the test message.

Regards,
Florin

5

Hi Florin,

now it’s work.
You’re the best.

Thanks !

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