NDR and Email Queue issue

Support General Configuration
1

Hi,

I am using Axigen 10 free version on AWS linux ,
i am getting repeated emails of NDR and warnings which increasing my email queue, however my settings for NDR is,

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image.png753×2079 65 KB

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.

Please let me know how can i stop these emails.

2

Hello,

In case you like to disable Temporary Delivery reports you could disable them via WebAdmin > Queue > Processing > Delivery Reports > Temporary Delivery Reports > untick Send notification after and save configuration.

On the other hand you have to question yourself why NDR reports are not delivered and accumulated into the queue (or at least this is what I understood from your report). I could understand that the recipient address of the NDR is not able to receive them (like when using a wrong email address when sending outgoing messages) so my recommendation is to investigate on this direction as well (disabling temporary NDR will only ‘hide’ some delivery issues and not solve them.

Note: from the screen shot provided above I see that you have already done this configuration so the next step should be to check the status of the NDR message(s) stuck into the queue in order to understand the reason of your problems (WebAdmin > Queue > View Queue > press the info button for the message and from there show info for each recipient)

HTH,
Ioan