when i try to send email , i have this error ’ the message could not be sent’ in french
"le message n’a pu être envoyé "
what could be the problem ?
attached capture of the error message
Hello Emmanuel,
Could you please let us know the Axigen version you are using and on which OS is installed?
Also, do you have admin credentials so you could make any changes, if needed?
BR,
Ioan
The axigen licence version is 10.5 ans OS is LINUX/64
yes i have admin credentials
Hello,
In this case, let’s set the logging level to Protocol Communication for DNR, SMTP-Sending and PROCESSING (from WebAdmin) and try again to send that message that fails.
After that, please check the Axigen logs (saved usually in /var/opt/axigen/log - check everything.txt or default.txt files) for any hints for this failure.
HTH,
Ioan
Hi
well received , i 'll check and comeback to you…
Best Regards