Hello,
I will use Axigen as relay for my newsletter but i can’t send mail :
Fail-info : Unable to connect to 165.227.###.##: Connection timed out
Status :PROCESSED - RELAY
MBox :INBOX
I connect with 465 / SSL.
What can i do to repair ?
Regards.
Hello Pierre,
When you see “connection timed out” messages it is an indication that the server could not connect to the remote party.
Have you tried to connect to that IP address on port 25 from the machine where you are running Axigen?
This could be done as simple as opening a command line terminal and run:
$ telnet <ip-address-here> 25
HTH,
Ioan
Hello,
Same result with port 25 :
It’s my the first time i use Axigen.
i forgot a step after install ?
Hello Pierre,
Same from here - both 25 and 465 ports are not opened on 165.227.164.92 (at least not when testing from my home).
As you have also tested from your side (with telnet) it just means that from your server you do not have network connectivity to that IP address. This could means that a firewall (local / upper level) or an access restriction rule may prevent you from connecting to that relay.
From your side you could only ask their support team why you could not connect and they will be able to provide the root cause so you could relay the messages there.
HTH,
Ioan
165.227.164.92 IP is about my newsletter software, axigen is install on 51.38.134.248
Hello Pierre,
OK - so your newsletter software will send the message to Axigen. Axigen will deliver to Internet - right?
If this is the case than in WebAdmin > Security & Filtering > Routing Basic settings > Outgoing delivery setting you should set Deliver through DNS MX entry.
Otherwise please provide more details regarding the setup you have configured as there is no explanation of why Axigen will route messages via 165.227.164.92 instead of delivering them to the remote MX servers.
HTH,
Ioan
thank you Loan, it’s working now.
One last question if possible about DNS.
My “A” refers to my Axigen IP, but that looks bad with mailtester.
i use this on ionos :
[A] @ 51.38.134.248
[A] * 51.38.134.248
[A] www 51.38.134.248
The error :
HELO_NO_DOMAIN Relay reports its domain incorrectly
Regards.
Hello Pierre,
Actually HELO_NO_DOMAIN should point to the fact that your SMTP banner is not correctly set:
$ telnet 51.38.134.248 25
Trying 51.38.134.248...
Connected to 51.38.134.248.
Escape character is '^]'.
220 vps-c8021134 Axigen ESMTP ready
quit
221-vps-c8021134 Axigen ESMTP is closing connection
221 Good bye
Connection closed by foreign host.
Most probably this is a side-effect of your local setup where the hostname vps-c8021134 does not contain the domain part.
You may consider this KB for setting the right FQDN HELO / EHLO message for both incoming and outgoing SMTP sessions.
HTH,
Ioan