Knowledge Base

Get answers to common Axigen administration issues

Axigen 10.x

How to Configure the TLS Settings for SMTP Incoming and Outgoing in Axigen iX (9.0) and X (10.0) for Compatibility with Older Mail Servers

Aug 18, 2015  •  2 min. read

Axigen iX (9.0.0) and X (10.0.0) use by default a more secure TLS configuration when sending and receiving mail with TLS encryption. This configuration may cause incompatibilities when sending or receiving mail to / from older mail servers using STARTTLS.

This article describes how to configure the TLS settings fo the SMTP Sending and SMTP Receiving services in Axigen 9 for compatibility with older mail servers.

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Customizing / Skinning Your WebMail Interface

Nov 26, 2010  •  5 min. read

This article provides step-by-step instructions on how to customize your Axigen WebMail interface login and loading pages to match your desired look and feel.

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How to Find Out What Axigen Version Is Running on Your System

Feb 14, 2009  •  2 min. read

For debugging purposes it is necessary that you inform the support team of the exact Axigen version you have running.

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How to Restore a Backup of the Working Directory

Mar 19, 2008  •  1 min. read

This article describes how to restore a previously saved backup of the Axigen working directory.

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How to Back up Axigen Without the FTP Service

Mar 16, 2008  •  1 min. read

This article describes how to perform a full backup of the Axigen Mail Server using only filesystem tools.

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How to Setup Axigen to Use a Specified FQDN When Sending Emails (EHLO Banner) / Modify the Default SMTP Banner for Incoming Connections

Dec 22, 2007  •  2 min. read

How to setup Axigen to use a specified FQDN when sending emails (EHLO Banner) / modify the default SMTP banner for incoming emails

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Axigen 9.x

How to Access an Axigen Account via ActiveSync in Windows 10 Mail App

Apr 12, 2016  •  1 min. read

This article describes how to configure ActiveSync with Windows 10 Mail app.

Note that the user must have the ActiveSync premium add-on active. Within the Webadmin interface under Domains & Accounts -> Manage Accounts click “Edit” for the desired account and in the “General -> Premium add-ons for this account” sub-section ensure that the checkbox corresponding to “Enable ActiveSync” is enabled.

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How to Publish Events Using Apple Calendar on Mac OS X

Feb 3, 2016  •  1 min. read

This article describes how to publish your Axigen calendar using the Apple Calendar app (iCal)

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How to Install a Newer Version of CYREN (Commtouch) — Version 5.00.0084

Jan 12, 2016  •  4 min. read

This article describes how to install a newer version of the CYREN (Commtouch) filter. The new version performs both antivirus and anti-spam scanning.

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How to Relay Messages from the Local Machine Using the Sendmail Binary If the Sender's Domain Does Not Exist in Axigen

Jan 12, 2016  •  1 min. read

In the default configuration, Axigen will deny the relay for messages sent via the sendmail binary when the sender's domain does not exist in Axigen.
This article describes how to allow relay for such messages.

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How to Configure Axigen to Perform DKIM Signing When Axigen Is Used as a Mail Gateway

Oct 20, 2015  •  2 min. read

This article describes how to configure Axigen to sign the messages using DKIM when Axigen is used as a mail gateway in front of another mail server.

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How to Preserve the Message Headers Used by the DKIM Signing When Using Axigen as a Mail Gateway

Sep 7, 2015  •  2 min. read

When messages are DKIM signed using the "simple" Header Canonicalization Algorithm, the message headers must not be modified when the message transits intermediate mail servers in order for the DKIM verification to pass.

If the DKIM signed messages are relayed via a mail gateway it is preferable to use the "relaxed" Header Canonicalization Algorithm which is more tolerant to common in-transit modifications like white space replacement and line wrapping.

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